FAQ
Answers to the questions we are asked most often about our formulations, ingredients and orders.
Products
Dermacosmetics sit between skincare and dermatology: cosmetic products formulated around active ingredients and held to a higher standard of testing and tolerance.
Silcio is our face care range, Xelio covers body care, Velucio is for hair, and Seravio is our serum line. Each product page lists what the formulation targets and how to use it.
Yes. Every formulation we create undergoes rigorous testing before it reaches you.
Several of our formulations, including Xelio pH 5.5 body wash, are hypoallergenic and developed for dry and sensitive skin. Check the product page for the full ingredient list, and patch test before first use.
Orders & support
Send us a message through the contact page and our team will get back to you by email during business hours.
Contact us as soon as possible after placing your order and we will do our best to help before it is dispatched.